Delivery

Lorettia LLC ships orders from its warehouse in France to the following destinations:

• United Kingdom (England, Scotland, Wales, Northern Ireland), including rural areas served by our carrier;
• Other destinations: only where offered at checkout; the applicable delivery time and charges are then shown before you confirm your order.

As orders are shipped from France, deliveries to the United Kingdom are subject to import formalities (see section 10).

Orders that have been confirmed and paid for are prepared and handed over to the carrier within 48 working hours (Monday to Friday, excluding public holidays).

During peak periods (sales, festive season, promotional campaigns), an additional 24 to 48 hour lead time may apply. This is clearly displayed in the basket and at order confirmation whenever it is the case.

Estimated delivery times below are stated in working days from dispatch:

• United Kingdom — Tracked delivery: 2 to 5 working days;
• Other destinations: the applicable delivery time is shown before you confirm your order.

These times are provided as an indication and may vary due to circumstances outside our control (weather, strikes, carrier overload, customs checks). We will inform you without delay if your shipment is materially impacted.

Delivery charges are calculated based on destination, parcel weight and volume, and the chosen shipping method. A transparent price grid is shown in the basket before final order confirmation, prior to any payment.

Free delivery: standard delivery to the United Kingdom is free on orders of €49 or more. The threshold is assessed on the subtotal of the items in your basket.

Import duties and taxes: see section 10.

Orders are delivered as tracked parcels to the address provided, with signature or safe-place delivery according to the carrier's practice. Where other delivery options (pick-up point, express delivery, etc.) are offered for your order, they are shown with their lead time and price before you confirm your order.

A dispatch email containing a tracking number is sent as soon as the parcel is collected by the carrier. You can follow the delivery at any time:

• On the carrier's website, using this tracking number;
• Via email or SMS notifications when this service is activated by the carrier.

On delivery, we recommend that you:

• Check the general condition of the outer packaging in the presence of the driver;
• In case of visible damage (crushed box, wet packaging, signs of impact, suspicious opening), record precise and detailed reservations on the carrier's delivery note (a generic “subject to unpacking” mention has no legal value);
• Refuse the parcel where the damage is significant — it will then be returned to the seller and a replacement organised at no cost to you;
• Report any shortage or damage to the carrier as soon as practicable and to us within 7 days.

In case of any issue (parcel not received, delivered to the wrong address, damaged), contact customer service within 14 days of the estimated delivery date at contact@lorettia.com. Attach your order number and any useful evidence (photo of damage, delivery note mention, tracking screenshot). We will open a claim with the carrier and keep you informed of its progress. Depending on the outcome, we will arrange a re-shipment at our cost or a full refund.

The Customer is responsible for the accuracy of the address provided when ordering. In case of an incorrect or incomplete address, or if the recipient is absent and fails to collect the parcel within the period set by the carrier, the parcel is returned to the seller. A new shipment may be arranged at the Customer's expense after address verification, or the refund issued after deducting the first-shipment costs invoiced by the carrier.

Lorettia LLC ships orders from France. As the United Kingdom is outside the European Union, deliveries to the United Kingdom are imports: import duties and/or taxes may apply under UK rules. Where they apply, you are informed of them before you confirm your order.

For any other destination outside the European Union offered at checkout, customs duties, local taxes and clearance fees may likewise apply under the rules of the destination country; where they apply, you are informed of them before you confirm your order.

Under the UK Consumer Rights Act 2015, if the goods have not been delivered within the agreed delivery time, or within 30 days of the conclusion of the contract in the absence of an agreed date, you may, after giving us a reasonable additional time to deliver, treat the contract as at an end and obtain a full refund within 14 days of cancellation.

Lorettia LLC — 25 Main Street, Seattle, WA, USA — Email: contact@lorettia.com.