Terms of sale

These Terms and Conditions govern all contracts entered into between Lorettia LLC, as seller, and any natural or legal person (the “Customer”) placing an order on the website or related sales channels. Placing an order constitutes full acceptance of these Terms, which the Customer acknowledges having read before validating the order.

We reserve the right to amend these Terms from time to time. The applicable version is the one in force on the date the order is placed, as displayed on the site and accepted by the Customer at checkout.

Lorettia LLC, a limited liability company (LLC) registered in the State of Washington, United States, the full details of which are set out on the Company Information page; registered office: 25 Main Street, Seattle, WA, USA. Orders are shipped from our warehouse in France to the United Kingdom and to the other destinations offered at checkout. Email: contact@lorettia.com.

Products are described on their dedicated product pages: essential characteristics, dimensions, materials, care instructions, unit price, availability. Photographs and illustrations are indicative and not strictly contractual regarding natural variations of shade, grain or finish inherent to handcrafted items.

Products are offered subject to availability. In case of unavailability after order placement, we will inform the Customer by email as soon as possible and refund any amount paid for the unavailable item.

Prices shown on the site are expressed in euros (€) (or in any other currency displayed) including all applicable taxes (VAT where applicable). Delivery charges are calculated and displayed at the basket stage based on the parcel weight, volume and destination. Import duties or taxes that may apply on delivery to the United Kingdom are covered in our Shipping Policy.

We may amend our prices at any time. Products will however be invoiced based on the prices in force at the time of order validation, subject to availability.

The Customer places an order online following the journey described on the site: product selection, basket, delivery and billing information, shipping method selection, payment method selection and final validation.

Before validation, the Customer can review the order details, the total amount, and correct any errors. Order validation entails acceptance of these Terms. A confirmation email summarising the order is sent shortly after.

We reserve the right to refuse or cancel any order in duly justified circumstances, including: previous dispute with the Customer, manifest pricing anomaly, suspicion of fraud, payment failure, product unavailability.

Payment is taken online at the time of ordering, by the methods presented at checkout: debit/credit card (Visa, Mastercard, Amex), digital wallets (Apple Pay, Google Pay, Shop Pay) or any other displayed means. All transactions are secured by TLS encryption, PCI-DSS standards and 3D Secure strong customer authentication under PSD2.

We do not store full card numbers: these are transmitted in encrypted form directly to our regulated payment service provider.

The order becomes firm and final upon actual receipt of payment. In case of payment failure or delay, we may suspend or cancel the order, without prejudice to any damages.

Delivery zones, lead times, charges, tracking and delay management are detailed in our Shipping Policy, accessible from the footer. Stated lead times are in working days from order confirmation and effective payment.

Under the UK Consumer Rights Act 2015, if the goods have not been delivered within 30 days (or any other agreed period), the Customer may, after giving us a reasonable additional time to deliver, treat the contract as at an end and obtain a full refund.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer Customer has a period of 14 calendar days from the day they (or a person designated by them, other than the carrier) physically receive the last item of the order to cancel without giving any reason.

The detailed procedure, exclusions and statutory cancellation form are set out in our Return Policy, accessible from the footer.

In addition, and without affecting this statutory right, Lorettia LLC accepts free returns of products within 30 days of receipt. This 30-day return is a commercial commitment, separate from the statutory right to cancel; its conditions are set out in our Return Policy.

The Customer benefits from the following protections:

• Consumer Rights Act 2015 — goods to be of satisfactory quality, fit for purpose and as described: if the goods do not conform, the Customer is entitled to a short-term right to reject (within 30 days), a right to repair or replacement, or a price reduction or final right to reject if repair / replacement is unsuccessful.
• Consumers resident in the European Union: the legal guarantee of conformity provided by the law of their country of residence, for at least 2 years from delivery (Directive (EU) 2019/771), which continues to apply as a mandatory rule (see section 16); for consumers resident in France, the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code, 2 years from delivery) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code, action within 2 years of discovering the defect).
• Manufacturer's warranty: the appliances sold are new and also come with the manufacturer's 2-year warranty, on the terms set by the manufacturer (see the manual or warranty certificate supplied with the product). This warranty is in addition to, and does not affect, the Customer's statutory rights.

To exercise these rights, contact our customer service team with a description of the issue, photographs where relevant and a copy of the invoice. No charge will be made to the Customer in connection with exercising statutory rights.

Any complaint may be sent to our customer service team at contact@lorettia.com quoting the order number and the nature of the issue. We acknowledge complaints promptly and respond within a reasonable time.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the above, our total aggregate liability arising under or in connection with these Terms shall be limited to the price paid by the Customer for the relevant order, with no liability for indirect, consequential or special losses including loss of profits, loss of business, loss of reputation or loss of opportunity.

We shall not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control (pandemics, natural disasters, transport strikes, major disruption to internet or hosting providers, armed conflict, etc.). In such cases performance is suspended for the duration of the event.

All elements of the site and contents remain the exclusive property of Lorettia LLC. The Customer agrees not to reproduce them without authorisation. See the Company Information page for further details.

The processing of personal data is governed by our Privacy Policy, accessible from the footer. The Customer has the rights provided under UK GDPR detailed therein.

Any complaint should first be sent to our customer service team (see section 10). If the complaint cannot be resolved with us, the consumer Customer may refer the dispute to an alternative dispute resolution (ADR) body; details of the relevant body are available from our customer service team on request.

Consumers resident in a Member State of the European Union, in Iceland or in Norway can also obtain free information and assistance with a cross-border dispute from the European Consumer Centre in their country of residence, part of the European Consumer Centres Network (ECC-Net). Consumers in the United Kingdom can obtain free, impartial advice from Citizens Advice (Advice Direct Scotland in Scotland).

These Terms are governed by the laws of the State of Washington (United States), excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 11 April 1980).

If the Customer is a consumer, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of the country in which they are habitually resident (Article 6 of Regulation (EC) No 593/2008 on the law applicable to contractual obligations, “Rome I”, including as it applies in the United Kingdom). A consumer Customer living in the United Kingdom therefore keeps, in particular, their rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

A consumer Customer may bring proceedings relating to the interpretation or performance of these Terms before the courts of the place where they are domiciled, whatever the seller's domicile, and we may bring proceedings against a consumer Customer only before those courts: under Article 18 of Regulation (EU) No 1215/2012 (“Brussels I bis”) for consumers domiciled in the European Union, and under section 15B of the Civil Jurisdiction and Judgments Act 1982 for consumers domiciled in the United Kingdom.

Lorettia LLC — 25 Main Street, Seattle, WA, USA — Email: contact@lorettia.com.